VoiceBack

CLP values the voice of our customers and actively seeks feedback on every order. In 2008, CLP began using the Net Promoter® methodology to measure our customers' loyalty to our company and to identify areas where we can improve our service. We are committed to actively listen, respond and act on the feedback you provide.

We researched the elements of the staffing partnership that are most important to our customers. The quarterly VoiceBack survey measures how we performed in each of those areas. In addition, we ask our customers to rate the likelihood that they would refer CLP to a colleague or friend. The feedback we receive helps us understand where we need to focus to improve our service levels and earn loyal customers.

From the surveys, CLP also tracks its Net Promoter Score®, or NPS®, which allows us to compare ourselves to other world-class companies using the same metric.

To learn more about the Net Promoter® concept, visit www.satmetrix.com.

Net Promoter, Net Promoter Score and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld