CLP Nurseline FAQ

Hurt at Work? Call your CLP branch.

After hours, call Nurseline, 24/7/365: 888-454-6272


Q: What should I do if I’m injured on the job?
A: Our first priority is getting you the care you need so you can resume your normal activities as soon as possible. ALWAYS call the CLP branch first, ASAP. If it is after normal business hours, call NurseLine.
Q: What can NurseLine do for me over the phone?
A: NurseLine is staffed 24 hours a day, every day of the year, with registered nurses who can help assess your injury and recommend next steps. They may refer you directly to the emergency room or a clinic; they may refer you to resources in the branch first aid kit; they may refer you to other self-care. The idea is to get you the right level of care, quickly, so you can resume your normal activities at home and at work.
Q: Why do I have to call NurseLine?
A: NurseLine is a benefit provided to you by CLP that will help you get the care you need, in the right setting and at the right time.
Q: What if it’s obvious I need medical treatment – do I still need to call NurseLine?
A: No. If you have an on-the-job injury that requires immediate medical attention, your CLP representative will arrange for you to receive the necessary care right away. If your injury is life, limb or eyesight-threatening, call 911 immediately.
Q: Can I call NurseLine for advice and information for my family or when I’m not at work?

A: Because NurseLine is a benefit associated with your job, it is limited to on-the-job injuries.
Q: Do I still need to call the branch if I’m injured?
A: Yes, CLP requires the local branch staff to be notied first, if possible, of all injuries.
Q: How can I remember the NurseLine phone number?
A: We are providing you with a wallet card that has the NurseLine phone number on it.  

Call 911 if you need immediate medical attention.

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